Question 1

Where is parking located?

Accepted Answer

Canada Auto Parks (50m away) - 18 Lower Jarvis Street
Canada Auto Parks (100m away) - 3 Market Street 
Green P Parking (100m away) - 2 Market Street 
Canada Auto Parks (240m away) - 129 Lower Jarvis Street

Question 2

What is Soft Gel (Shellac) vs Hard Gel?

Accepted Answer

Soft Gel (Shellac) is a flexible and durable gel that lasts longer than regular polish. It has minimal strength to short-medium length natural nails but not strong enough to support extensions. (Lasts up to 2 weeks)

Hard gel is a stronger and harder gel that lasts longer than regular/shellac polish. It also protects your nails from breaking and bending. It is a more durable gel that can support extensions. (Lasts 3 weeks)

Question 3

What is our cancellation policy?

Accepted Answer

We understand that emergencies can arise unexpectedly, and we appreciate your cooperation in informing us at least 24 hours in advance if you are unable to keep your appointment. For bookings involving multiple services, we will require a credit card hold of $25 to secure your appointment.

We understand that certain situations are beyond your control, such as sudden illness or emergencies. In such cases, please contact us as soon as possible, and we will waive any cancellation fees.

Thank you for your understanding and cooperation with our cancellation policy. If you have any questions or concerns, please don't hesitate to contact us.

Question 4

Can I bring my own Polish?

Accepted Answer

We appreciate your enthusiasm for our nail services and your desire to personalize your experience by bringing your own nail polish. However, to ensure the safety, quality, and consistency of our services, we have a no outside polish policy.

Question 5

Do I need to make an appointment?

Accepted Answer

At D’Lux Beauty Bar and Spa, we strive to provide the best possible service to all our clients. To ensure a smooth and enjoyable experience for everyone, we highly recommend scheduling appointments in advance to secure your preferred date and time. Walk-in appointments are welcome, subject to availability.

Question 6

What time should I arrive for my appointment?

Accepted Answer

We kindly request that all clients arrive at least 15 minutes prior to their scheduled appointment time. Early arrival allows for ample time to check in, complete any necessary paperwork, and discuss your preferences with your technician.

Question 7

Why do we charge for removal?

Accepted Answer

At D’Lux Beauty Bar and Spa, we are committed to providing high-quality nail care services while ensuring the health and safety of our clients' natural nails. To maintain the integrity of your nails and deliver the best possible results, we have implemented a nail removal policy: Charge for Nail Removals: We charge a nominal fee for nail removal services to cover the cost of professional products, tools, and the time of our skilled technicians. The fee for shellac removal is $10, and for hard gel removal, it is $20 with a purchase of a service.

Reasoning Behind the Charge: Nail removal is a meticulous process that requires careful attention to prevent damage to the natural nail bed. Our technicians use industry-approved techniques and high-quality products to ensure a safe and effective removal process. The fee reflects the expertise and resources invested in providing this service.

Discount for Returning Clients: We value the loyalty of our returning clients and appreciate their continued trust in our services. As a token of our appreciation, returning clients will receive a $10 discount on nail removal services if their previous nail sets were done by D’Lux. This discount reflects our commitment to building lasting relationships with our clients.

Question 8

Equality

Accepted Answer

We uphold principles of equality, fairness, and love, embracing diversity regardless of colour, creed, race, or gender expression. We invite you to join us in celebrating inclusivity and love, fostering a welcoming environment for our staff, guests, and community.

Question 9

Service Privileges

Accepted Answer

If our team determines that there are grounds for service denial, including but not limited to inappropriate language, harassment, safety concerns, lack of respect, or hygiene issues, we reserve the right to refuse service and provide a refund.

Question 10

DISCLAIMER**

Accepted Answer

At D’Lux Beauty Bar and Spa, we prioritize the health and safety of all our clients. While we aim to provide quality nail services to enhance your beauty and well-being, it's essential to consider your health status before proceeding with our services.

If you have any of the following health conditions or concerns, please consult with your healthcare provider before scheduling a nail service appointment:

1. Diabetes or other circulation issues 
2. Skin conditions such as eczema, psoriasis, or fungal infections 
3. Allergies to nail products or ingredients 
4. Open wounds, cuts, or infections on the hands or feet 
5. Immunocompromised conditions 
6. Pregnancy

Additionally, if you are currently undergoing medical treatment or taking medications that may affect your skin or nails, please inform us before your appointment.

While we strive to maintain a clean and sanitary environment and use high-quality products, certain nail treatments may not be suitable for individuals with specific health conditions. By booking an appointment with us, you acknowledge that you have consulted with your healthcare provider and have informed us of any relevant health information.

Please note that our nail technicians are not licensed medical professionals and cannot provide medical advice or diagnosis. If you have any questions or concerns about how our services may affect your health, we recommend consulting with a qualified healthcare professional before scheduling an appointment.

By proceeding with our nail services, you agree to assume any risks associated with your health condition and understand that D’Lux Beauty Bar and Spa will not be held liable for any adverse reactions or complications that may arise.

We appreciate your understanding and cooperation in helping us maintain a safe and enjoyable experience for all our clients. If you have any questions or require further clarification, please don't hesitate to contact us.

Thank you for choosing D’Lux Beauty Bar and Spa for your nail care needs.

Spa & Lounge

Frequently Asked Questions